Privacy Policy

Effective date: April 2026  |  Last updated: April 2026

Cognexa AI (Pty) Ltd ("Cognexa", "we", "us", or "our") operates the website www.cognexa.co.za and provides AI-powered business automation services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our advertisements, or use our services.

By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information:

• Contact information — full name, phone number, and email address


• Business information — company name, job title, and industry


• Enquiry information — responses to pre-qualification questions submitted through our lead forms


• Technical data — IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)


• Communication records — emails, WhatsApp messages, or call recordings where you have interacted with our AI agents or our team

2. How We Collect Your Information

We collect information through the following means:

• Lead generation forms on our website and social media platforms (including Meta/Facebook)


• Direct contact via email, phone, or WhatsApp


• AI voice agents and WhatsApp automation systems deployed as part of our services


• Website cookies and analytics tools (such as Google Analytics or Meta Pixel)


• Social media interactions with our business profiles

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes or consultations


• Deliver and manage the AI automation services you have contracted with us


• Send follow-up communications, appointment reminders, and service updates


• Improve our website, advertising, and service offerings


• Comply with legal and regulatory obligations


• Conduct marketing and promotional activities where you have given consent

We will never sell your personal information to third parties.

4. Sharing Your Information

We may share your information with:

• Service providers — third-party platforms that help us deliver our services, including CRM systems, AI platforms, communication tools, and payment processors. These providers are contractually obligated to protect your data.


• Advertising platforms — aggregated or anonymised data may be shared with Meta (Facebook/Instagram) for the purposes of ad targeting and optimisation. We do not share personally identifiable information with advertising platforms beyond what is required for lead form processing.


• Legal authorities — where required by South African law or a valid legal order.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Lead enquiry data is typically retained for up to 24 months. Client data is retained for the duration of the contract and for a period of 5 years thereafter for record-keeping purposes.

You may request deletion of your data at any time (see Section 8).

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how visitors use our site. This includes the Meta Pixel, which allows us to measure the effectiveness of our advertising.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

7. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you


• Request correction of inaccurate or incomplete information


• Request deletion of your personal information


• Object to the processing of your personal information for marketing purposes


• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

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